Challenge
The mental health situation in Guatemala and the region is a difficult problem. After many years of a civil war and no psychological treatment for many people with trauma, youth have suffered of disintegrated families among other problems such as alcoholism, migration, and lack of jobs. Our tool gives them the chance to have a mental health professional to talk to at any moment and seek professional support in a simple and affordable way.
Description
We offer youth the opportunity to chat with mental health professionals using our web-based tool. For USD$ 3.20 they have access to various resources (videos, podcasts, blogs, information on scholarships) and 2 hours of chat with any of our mental health professionals. We are available for them 20 hours a day (eventually 24/7) to talk about their problems or provide advice on requested topics such as comprehensive sexuality education, scholarships, bullying, and more.
Outcomes
Reached 2500+ users in 2020. Provided affordable mental health support to underserved communities. Developed protocols and guidelines to maximize support for users.
